- Our delivery is FAST! We ship all orders within 1-3 business days and a tracking number will be provided.
- We ship Canada and US only.
- Without a correct shipping address from the buyer, the order will be cancelled accordingly and be informed by email/message.
- Buyer is responsible for providing a correct address to the seller. Seller is not responsible for providing any replacements if the buyer provides a wrong address on the order.
- All return requests must be made within 30 days from the date of receiving the orders.
- All returns will be issued a Return Merchandise Authorization (RMA). RMA will be provided upon opening a return authorization.
- All returns must be sent within 30 days after the date of receiving the order. After 30 days, the returns will not be accepted or subject to a 50% restocking fee.
- Dead/Damaged on arrival products (DOA) must be claimed within 14 days after delivery date.
- Lost or non-received packages must be claimed within 3 business days from the arriving date. All claims will be required up to 10 days for investigations to be completed by the seller's carrier.
- Shipping fee is not refundable.
- All refunds will be processed within 2-5 business days upon receiving the product back at our warehouse.
- We reserve the right to contact the client prior to shipping if a product they are ordering cannot be returned unless defective.
- Opened Consumables such as Ink/Toners, Projectors, or Headphones cannot be returned under any circumstances.
- For non-defective and opened products will be subject to 15% restocking fee, there is an extra 5% restocking fee if the returned order came back with any missing parts. These fees would be deducted on any returned products except the non-opened products and defective ones.
- For the products that are damaged, missing parts, not in original condition or obvious sign of use or abuse that is not due to V&L Canada error will be subject to restocking fee up to 50% including shipping fee for returning the products.
Return shipping Policy
- We provide a shipping label for all returns, this shipping fee will be deducted from the refund accordingly. Only the defective product or mistake/fault from the seller will be provided a free return label.
- We will provide the estimated return fee before agreement. Once buyers use the return shipping labels we provide for the return, it will be a confirmed agreement.
- If the buyer used his/her own chosen carrier, we are not responsible for package damage or missing during return transit from the buyer.
- All returns must include the copy of order number and Return Merchandise Authorization (RMA). ATTENTION: Please leave the copies inside of the shipping box we provided with the return product. For the product that was originally shipped without a shipping box, please leave the copies in an envelope and tape it on outside of the product box itself ( If the product box is opened, it will be considered as an open box and the return order will be charged 15% restocking fee automatically).
- Please send order cancellation to release the hold on your funds.
- After sending an order cancellation to us: When items have been shipped, please refuse the delivery. We will be able to process a refund within 5 days after a notice from the carrier.
- Without sending an order cancellation to us: When products refused for delivery will be subject to a 10% restocking fee on all refunds provided.
- We will confirm your order cancellation.
Thank you for shopping with V&L Canada, we are here to assist you.